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Support & Maintenance

Ongoing maintenance, performance monitoring, and updates to ensure your tech always runs at its best.

Overview

Always-on care for what you've shipped.

Software is never 'done'. Libraries update, servers misbehave, browsers change. Our support and maintenance plans keep your systems healthy, secure, and current — so your team can focus on growth instead of firefighting.

Support Hub
Avg response · 11 minutes
Online
Hey team, our checkout is erroring out on Safari.
Hi! Looking now — can reproduce ✓
— 6 minutes later —
Patched. Deployed fix, please retest.
✓ Confirmed working. Thanks!
99.9%
SLA Met
24/7
Coverage
What you can expect

Outcomes, not just deliverables.

  • ✓
    Defined SLAsResponse and resolution times you can plan around.
  • ✓
    Dedicated account managerOne person who knows your project.
  • ✓
    Monthly health reportsPerformance, security, uptime — plain English.
  • ✓
    Proactive, not reactiveCatch issues before they become outages.
  • ✓
    Predictable monthly costFixed retainers, no surprises.
What we deliver

End-to-end capabilities.

M

24/7 Monitoring

We know about issues before users do.

P

Security Patching

OS, framework, dependency and CMS updates on a rolling schedule.

B

Backup & Recovery

Automated backups and tested restore procedures.

T

Performance Tuning

Quarterly audits to keep things fast.

U

Feature Updates

Pre-allocated hours each month for tweaks.

H

Hosting & Infra

Managed cloud, CDN, SSL, DNS — invisible until it needs not to be.

Technology stack
DatadogSentryNew RelicCloudflareAWS CloudWatchPagerDutyLinearSlack

Want to sleep better at night?

Tell us about your project and we'll respond within one business day with thoughtful next steps.

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